[Legal] Silver Horizon Detailing
Terms of Service
Last Updated: October 30, 2026
Welcome to Silver Horizon Detailing. By booking, requesting, or receiving any detailing service from Silver Horizon Detailing, you agree to the following Terms of Service.
1. Services & Pricing
Silver Horizon Detailing provides mobile automotive detailing services in Reno, Sparks, Spanish Springs, and surrounding areas of Washoe County, Nevada.
All advertised prices are starting prices or estimates unless otherwise specified. Final pricing may vary depending on:
- Vehicle size and type.
- Interior and exterior condition.
- Excessive dirt, stains, or pet hair.
- Additional services requested.
- Special cleaning requirements.
Any additional charges will be communicated to the customer and approved before the additional work is performed.
2. Vehicle Condition & Service Limitations
Customers are responsible for providing accurate information about their vehicle's condition before service.
Detailing results depend on the vehicle's existing condition, material type, age, and previous maintenance.
Silver Horizon Detailing does not guarantee complete removal of:
- Permanent stains or discoloration.
- Scratches, paint defects, or oxidation.
- Embedded odors.
- Excessive pet hair.
- Permanent material damage or deterioration.
- Other imperfections that cannot reasonably be corrected through detailing.
Certain conditions may require specialized services beyond the original package.
3. Customer Responsibilities
Before service, customers are expected to:
- Remove valuable personal belongings and sensitive items.
- Remove excessive trash and personal property.
- Disclose known damage or delicate vehicle materials.
- Provide reasonable access to the vehicle at the scheduled location.
- Ensure the vehicle is legally accessible and safe to work on.
Silver Horizon Detailing is not responsible for personal belongings left inside the vehicle.
4. Pre-Existing Damage
Silver Horizon Detailing is not responsible for damage, defects, deterioration, or wear that existed before the service began.
Customers are encouraged to review the vehicle with the detailer before work begins.
Any concerns about pre-existing damage should be communicated before the service starts.
5. Payments & Additional Charges
Payment is due upon completion of the agreed service unless otherwise arranged.
Customers are responsible for the price agreed upon at booking or after inspection.
Additional services or charges require customer approval before being performed.
6. Cancellations & Rescheduling
Customers are asked to provide at least 24 hours' notice when cancelling or rescheduling an appointment.
- Cancellations made at least 24 hours in advance will not incur a cancellation fee.
- Late cancellations and no-shows may be subject to a reasonable fee if disclosed before booking.
- Rescheduling is subject to availability.
Silver Horizon Detailing reserves the right to reschedule appointments due to weather, unsafe working conditions, or unforeseen circumstances.
7. Satisfaction & Refunds
Silver Horizon Detailing stands behind the quality of its workmanship.
Customers must report concerns within 48 hours of service completion.
We reserve the right to inspect the vehicle and attempt to correct verified workmanship issues before considering a refund.
Refunds are not guaranteed and are evaluated on a case-by-case basis.
Personal preferences, pre-existing conditions, unrealistic expectations, and services properly completed as agreed do not automatically qualify for refunds.
For additional details, please review our Refund & Satisfaction Policy.
8. Limitation of Liability
Silver Horizon Detailing will exercise reasonable care when performing all services.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability for negligence where applicable.
Silver Horizon Detailing is not responsible for pre-existing defects, ordinary wear, or conditions outside the reasonable scope of the agreed detailing service.
9. Right to Refuse or Discontinue Service
Silver Horizon Detailing reserves the right to refuse, postpone, or discontinue a service if:
- The vehicle presents unsafe working conditions.
- The vehicle's condition significantly differs from what was disclosed.
- The requested work falls outside the services offered.
- The customer behaves in an abusive, threatening, or inappropriate manner.
- Circumstances prevent the service from being performed safely or properly.
Any payment for services not performed will be handled in accordance with applicable law and the Refund & Satisfaction Policy.
10. Changes to These Terms
Silver Horizon Detailing reserves the right to update these Terms of Service when necessary.
Updated terms will be published on our website with a revised effective date.
11. Contact Information
Silver Horizon Detailing
Phone: (775) 564-9200
Email: silverhorizondetailing@gmail.com
Website: https://silverhorizondetailing.com/
Service Area: Reno, Sparks, Spanish Springs, and surrounding Washoe County, Nevada.
By booking or receiving services, customers acknowledge that they have had the opportunity to review these Terms of Service.