[Legal] Silver Horizon Detailing

Refund Policy

Limited Satisfaction Guarantee & Abuse Prevention

Silver Horizon Detailing stands behind the quality of its workmanship. However, our satisfaction guarantee is not an unconditional refund policy.

Customers must report any concerns within 48 hours of service completion and provide reasonable details or photographic evidence of the issue.

Silver Horizon Detailing reserves the right to inspect the vehicle and make a reasonable attempt to correct verified workmanship issues before considering any refund.

Refunds are not guaranteed and will be evaluated on a case-by-case basis. Requests based solely on personal preference, unrealistic expectations, pre-existing vehicle conditions, or services performed as agreed will not qualify for refunds.

Customers may not receive both a complimentary correction and a refund for the same issue.

All refund decisions will be based on the service purchased, the work performed, and the circumstances of the complaint.